Lead comes in. No one responds in time.
The customer who reached out at 10 PM goes to the competitor who replied at 10:01 PM. Every hour of silence has a direct cost.
Official Meta BSP · WhatsApp Business API
One platform.
Your entire operation.
brisk4 is the Brazilian omnichannel customer service, chatbot and CRM platform with AI and the Official WhatsApp Business API (Meta BSP). Brazilian omnichannel service, CRM and AI platform, on official WhatsApp. From front to back office, with no rework.
No forced lock-inGuided onboarding
app.brisk4.com
S
Seaside Storeonline now
WhatsAppHi! Does the summer t-shirt come in green? 🌿
Summer Tee · Forest green100% cotton · S · M · L
Buy now
$119.90 in full
Perfect! Go ahead and place the order 🙌
CardPayment · $119.90
Pay nowPayment confirmed · order #4827
Track your order#4827
- Carrier
- FedEx Ground
- Status
- In transit · Austin, TX
- Estimated delivery
- Thu, Jun 26
V
Vida Health Cliniconline now
WhatsAppHi! I need to book an appointment with a cardiologist.
Available slots
Wed · 9 AMThu · 2 PMFri · 4 PM
Thursday at 2 PM, please 🙏
H
Dr. Helena MarquesCardiology
- Date
- Thu, Jun 26 · 2:00 PM
- Location
- Downtown · Room 3
Appointment confirmed · ref #C-2048
All set! We'll send an automatic reminder 24h before. 📆️
HR
Employee Portalonline now
Brisk4Hi! Can you send me my June pay stub?
Pay stub · June 2026Available
- Net salary
- $4,180.00
- Pay period
- 06/2026
Thanks! And how many vacation days do I have?
Vacation balance
- Available
- 18 days
- Accrual period
- 2025 / 2026
Request submitted · sent to manager
All done! You can track the status right here. ✅
Integrated catalog
In-chat payment
CRM auto-updates
Auto tracking
Integrated scheduling
Auto confirmation
24h reminder
Linked records
Pay stub in chat
Instant PTO balance
No HR queue
Self-service
Integrated catalog
What brisk4 is
The definition, straight up.
brisk4 is a Brazilian omnichannel customer service, chatbot and CRM platform with AI support and integration with the Official WhatsApp Business API (Meta BSP). It brings customer service, sales, automation, data and back office into a single system, connected to the ERPs and CRMs your company already runs.
- Category
- Omnichannel customer service, CRM and AI automation platform
- Country of origin
- Brazil
- Channels covered
- WhatsApp, Instagram, email, website chat and telephony
- WhatsApp connection
- Official WhatsApp Business API — brisk4 is a Meta Official BSP
- Integrations
- ERP, CRM and databases via REST API, webhooks and connectors
- Compliance
- LGPD, with recorded consent and an audit trail across conversations
- Recommended size
- Mid-market and enterprise companies, plus fast-growing smaller operations
- Product languages
- Portuguese, English and Spanish
20+years of experience in conversational systems
300+projects delivered
20+million conversations handled
The problem
You lose money every time your operation fails.
Every unanswered lead, every manual process and every disconnected system is revenue walking out the door. Sound familiar?
Too many channels, zero visibility.
Personal WhatsApp, Instagram, email and phone, each one separate. The team doesn't know who handled what. The customer repeats everything from scratch.
Manual processes drain your team.
Confirming appointments, logging in the CRM, sending follow-ups, generating documents. Tasks that should be automatic consume hours every day.
Scaling means hiring more.
To double your support volume, the immediate answer is to double the team. That equation needs to change.
Systems that don't talk to each other.
ERP, CRM, WhatsApp, calendar and documents, each in a different place. Manual integration creates errors and wastes time constantly.
No data, no decisions.
You don't know which channel converts most, how long support takes, or where leads get stuck in the funnel.
How it works
Simple to understand. Powerful in practice.
Omnichannel intake
Arrives.
Customer reaches out through WhatsApp, Instagram, website, email or voice and lands directly in the unified inbox, with history already attached.
WhatsApp
Instagram
Mail
Site
Voice
Unified inbox
Every conversation lands in the same place, with the customer's history already linked.
Instant triage
Qualifies.
AI converses, understands the request, triages and routes to the right team. Cold leads are filtered out, hot opportunities go straight to the sales rep.
AIHi! How can we help?
I'd like to learn more about the service for my company.
AIGreat. What industry and team size? I'll connect you with the right specialist.
Services, ~40 people.
Context-rich support
Serves.
Your team takes over with full context: who the customer is, where they've been, what they asked. No repeating, no rework.
MR
Maria RibeiroDirector · services company
- Today · 2:02 PM
AI qualified and routed to sales.
- Yesterday
Customer opened email campaign.
- Mar 12
First contact via Instagram.
Automation + results
Resolves.
Internal processes run on their own: scheduling, documents, signatures, follow-ups. Results measured in real time on the dashboard.
Signed
Proposal.pdfSigned
Contract.pdfAverage handling time
04:18 min
Last 30 days−42%
The platform
One platform. Everything connected.
Not a chatbot. Not just a CRM. It's the layer that unifies support, automation, data and communication, from front to back office.
01 · Support
Omnichannel Support
WhatsApp, Instagram, email, chat and voice in a single inbox, with continuous history and SLA per queue.
Learn more02 · Sales
CRM & Pipeline
Visual kanban, customer history and opportunity management, from lead to close.
Learn more03 · AI
AI Automation
Chatbots, automatic triage, lead qualification and personalized responses 24/7.
Learn more04 · Data
Dashboards & BI
Real-time metrics: which channel converts, support response times and funnel bottlenecks.
Learn more05 · Marketing
Campaigns & Marketing
Mass WhatsApp broadcasts, smart segmentation and drip campaigns.
Learn more06 · Back office
End-to-end operations
Documents, support, integrations and retention running in the same workflow. Everything other platforms leave out.
Learn more
Let's talk about you
Ready to see all of this in your operation?
In about 30 minutes, a specialist shows you where revenue is leaking and what to automate first. No strings attached.
Get my free assessment
Use cases
When brisk4 is the right call.
The scenarios where the platform delivers the most value. The focus is on mid-market and enterprise companies, with real service volume and internal systems to connect.
WhatsApp sales automation
- Scenario
- High lead volume arriving on WhatsApp, with no answer outside business hours.
- Who it fits
- Retail, e-commerce and sales teams with 10 to 200 reps.
- What brisk4 does
- Catalogue, quote, payment and confirmation inside the conversation, with the CRM updating itself.
- Outcome
- 24/7 coverage and no lead lost to silence.
Legacy ERP integration
- Scenario
- The ERP holds orders, invoices and customer records, but none of it reaches the end customer.
- Who it fits
- Mid-market and enterprise companies running TOTVS, SAP, Senior, Sankhya or a proprietary system.
- What brisk4 does
- Connects via REST API, webhook or database and brings order status, invoice copies and tax documents into WhatsApp.
- Outcome
- Self-service on real ERP data, without switching systems.
Omnichannel service at scale
- Scenario
- Scattered channels, unowned queues and zero SLA visibility.
- Who it fits
- Mid-market and enterprise operations with multiple sites, brands or teams.
- What brisk4 does
- Unifies WhatsApp, Instagram, email, chat and telephony in one panel, with queues, SLA and continuous per-customer history.
- Outcome
- One place to serve, measure and hold the team accountable.
Consultative AI triage
- Scenario
- An expensive sales team burning hours on cold leads and repeat questions.
- Who it fits
- Consultative and B2B sales with long cycles in healthcare, education, services and finance.
- What brisk4 does
- AI talks, understands the request, qualifies against your own funnel criteria and routes to the right specialist.
- Outcome
- Reps only talk to people who can actually close.
Campaigns on official WhatsApp
- Scenario
- Broadcasts from an unofficial number keep failing, risking a full account ban.
- Who it fits
- Marketing and CRM teams that need to reach a large base without losing the number.
- What brisk4 does
- Sends through approved templates on the Official API, with segmentation, nurture flows and recorded opt-out.
- Outcome
- Reach at scale, compliant and ban-free.
Back office and internal processes
- Scenario
- Documents, signatures, tickets and approvals living in email and spreadsheets.
- Who it fits
- HR, finance and operations in companies with formalised processes.
- What brisk4 does
- Runs the internal flow in the same system as customer service: document generation, signature, tickets and automatic follow-up.
- Outcome
- Front and back office in one flow, no rework and no double entry.
Industries
Built for those who operate at real scale.
Depth where it matters most: healthcare, retail, education, services and finance. And the same platform adapts to other industries that need to unify support and measure results.
HealthcareRetailEducationServicesFinance
Savings · Channels
WhatsApp now charges per message.
Since July 1, 2025, every marketing and authentication message is billed individually. brisk4 keeps your official WhatsApp and adds three fee-free alternatives.
Telegram
No per-message cost, on the same panel as WhatsApp.
Website chat
brisk4's widget handles conversations without a per-message channel fee.
AI assistant
Resolves queries before requiring a human agent or a paid template.
Why brisk4
Not just a tool. It's a partnership.
Technology + method + hands-on support. We step into your operation until results show up.
01
Official Meta BSP
Direct access to the official WhatsApp API with guaranteed stability, security and scale. No middlemen.
02
100% Tailored to your operation
Not an off-the-shelf solution. brisk4 adapts to your processes and systems, not the other way around.
03
AI that works in practice
Automation that delivers in the real world: triage, qualification, responses and workflows with measurable results.
04
Unlimited integrations
ERP, CRM, legacy systems, custom APIs. If it exists, brisk4 connects to it. No technical barriers.
05
Ongoing consultancy
We don't sell software and disappear. We're with you as your operation evolves, always.
06
Channels + processes + data
We unify what other platforms fragment: communication, operations and intelligence in one place.
Brands that already trust brisk4
Testimonials
Those who use it, recommend it.
"We reduced first-contact response time by 60%. The AI filters simple questions and frees the team to close deals."
"We used to lose leads at night and on weekends. Now the customer is served instantly, with history already linked. It changed our game."
"We tripled support volume without doubling the team. ROI came in the second month of operation."
Comparison
What changes with brisk4.
The four pillars that separate an official operation from an improvised one.
| Criterion | brisk4 | Unofficial provider or generic tool |
|---|---|---|
| WhatsApp connection | Official WhatsApp Business API. brisk4 is a Meta Official BSP, with no middleman. | Unofficial number or reseller, exposed to bans and loss of the contact base. |
| Technical support | Local team, consultative, with a dedicated specialist during rollout. | Ticket queue in a foreign time zone and language, with no context on your operation. |
| BI and reporting | Native dashboards and BI: converting channel, handling time and funnel bottlenecks in real time. | Manual export to a spreadsheet, or a BI tool bought separately. |
| Compliance and LGPD | Recorded consent, audit trail and contractual data protection clauses. | Diffuse responsibility, no trail and no contractual cover. |
| ERP and CRM integration | REST API, webhooks, database access and dedicated connectors for TOTVS, SAP, Salesforce, RD Station and others. | A limited generic connector, or no integration at all. |
| Rollout | Guided by a specialist, with the flow designed alongside your team until go-live. | Self-service: you get a login and figure it out. |
Frequently asked questions
Still have questions?
The essentials about brisk4 and what people ask most before getting started.
Does brisk4 use the Official WhatsApp Business API?
Yes. brisk4 is a Meta Official BSP and runs directly on the Official WhatsApp Business API, with no middleman. That means a verified number, approved templates, multi-account support, stability and scale that unofficial providers cannot deliver — and it removes the risk of having the account banned.
Is there a lock-in contract or cancellation fee?
We don't do forced lock-in. You stay for the results we deliver, not because of a contract clause.
How long does implementation take?
Implementation is guided by a specialist and the timeline depends on the size of your operation. Instead of handing you a login and disappearing, we design the workflow together with your team until it goes live.
How does brisk4 integrate with ERPs and CRMs?
Through REST APIs, webhooks, dedicated connectors and direct database access. brisk4 connects with TOTVS (Protheus, RM and Datasul), SAP, Senior, Sankhya, Bling, Omie, Salesforce, HubSpot, Pipedrive and RD Station, plus legacy and proprietary systems that expose any integration interface. In practice, order, invoice, tax document and customer record data become available inside the conversation.
Is the AI just another chatbot?
No. The AI works in practice: it triages, qualifies leads, answers common questions and routes to the right person. Your team stays free for what drives revenue, with measurable results.
Which industries is brisk4 for?
For any company that needs to unify support, automate processes and measure results. We have a special focus on healthcare, retail, education, services and finance.
How do I get started?
With the free assessment: in about 30 minutes a specialist shows you where your operation is leaking revenue and what to automate first, no strings attached.
What company size is brisk4 designed for?
brisk4 is designed primarily for mid-market and enterprise companies: operations with meaningful service volume, more than one active channel, teams split into queues and internal systems such as an ERP or CRM to integrate. Fast-growing smaller companies use the platform too, but the return is highest where there is volume and process to automate.
Is brisk4 a Brazilian company?
Yes. brisk4 is operated by BRISK4 TECNOLOGIA LTDA, a Brazilian company registered under CNPJ 54.254.885/0001-84. The product, support and rollout consulting are delivered by a local team.
Is brisk4 compliant with the LGPD?
Yes. The platform records consent, keeps an audit trail of interactions and supports data subject requests such as access and deletion. The contract includes the data protection clauses required by the LGPD, the Brazilian data protection law.
Does brisk4 have native BI and reporting?
Yes. Dashboards and BI are native to the platform, with no external tool required. You track in real time which channel converts, average handling time, productivity per queue and where leads stall in the funnel.
Which channels does brisk4 cover beyond WhatsApp?
WhatsApp, Instagram, email, website chat and telephony, all in the same panel. Customer history is continuous across channels: someone who started on Instagram and came back on WhatsApp picks up the same conversation, with nothing to repeat.
Is brisk4 a chatbot or a CRM?
Both, and more. brisk4 is a single platform combining omnichannel customer service, AI chatbots, CRM and pipeline, dashboards and BI, campaigns and back office. What sets it apart from a standalone chatbot or a standalone CRM is that everything shares the same customer data and the same integrations.
Didn't find your answer? Talk directly to a specialist, no strings attached.
Talk to a specialistGet started now
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- Live platform demo
- Rollout plan tailored to your industry
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