Unified inbox
Every conversation, from every channel, in one place, with a real-time view of what's in progress.
01 · Support
Every channel. One conversation.
WhatsApp, Instagram, email, chat and voice in a single inbox. Every conversation arrives with full history, in the right queue and with SLA under control.
Active channels in a single inbox
WhatsApp312conversations
Instagram87active DMs
Voice42calls
Features
What the module delivers.
Official WhatsApp Business API
Direct connection as an Official Meta BSP: approved templates, multi-account and stability to operate at scale.
Continuous history
The customer never repeats their story: every interaction carries the full context of previous conversations.
Queues and SLA
Automatic distribution by team and priority, with an alert before any deadline slips.
Team-based support
Transfer with context, internal notes and live supervision for managers.
Telephony and voice
Voice calls integrated into the same inbox, logged automatically in the customer's history.
In practice
Where support happens.
Support that doesn’t start over
When a customer comes back on WhatsApp after emailing you, the agent sees the whole conversation on the same screen — no ticket number to look up, no problem to repeat.
Demand spikes without a lost message
On peak days, conversations from every channel land in a single queue with an SLA. Team-based routing keeps one message from going unanswered while another is answered twice.
From chat to phone call
A conversation that starts in chat can become a voice call without switching tools. The call is logged in the same customer history, alongside the messages.
Frequently asked questions
Omnichannel support: questions.
What is omnichannel support in brisk4?
It brings WhatsApp, Instagram, email, chat and telephony into a single panel, with a continuous history per customer. Instead of one system per channel, the agent works in a single inbox and sees the contact’s entire journey, no matter where they came in.
Does brisk4 use the official WhatsApp API?
Yes. brisk4 is an Official Meta BSP and connects the official WhatsApp Business API, with approved templates, multiple accounts and the stability to operate at scale, without relying on unofficial apps that risk getting the number blocked.
Can several agents use the same WhatsApp number?
Yes. A single number is handled by the whole team: conversations are distributed through queues and rules, with transfers that carry the context along, internal notes and live supervision for managers.
How is the SLA controlled?
Each queue has defined deadlines and the platform alerts before an interaction runs out of time. Managers track queues, response time and resolution time in real time, which prevents forgotten conversations.
See this module running in your operation.
Book the free assessment: in about 30 minutes a specialist shows how to apply this to your process, no strings attached.